Introduction

Welcome to SenangReview, a service operated by Erazem Sdn Bhd (“Company”, “we”, “our”, or “us”).

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, especially when you use third-party authentication services like Google and Facebook.

1. Information We Collect

1.1 Personal Information Provided by You

We may collect the following:

• Name

• Email address

• Phone number (including WhatsApp number)

• Business name and details

• Customer feedback/reviews submitted through the platform

1.2 Information from Third-Party Logins (Google & Facebook)

If you choose to register or log in to our platform using a third-party social account (such as Google or Facebook), we will collect certain profile information from those platforms via their official APIs.

This is strictly limited to:

• Your First and Last Name

• Your Email Address

• Your Profile Picture

We do not request access to your friends list, personal messages, or permission to post on your behalf.

1.3 Non-Personal Information

• IP address

• Browser type

• Device information

• Usage data

• Analytics

2. How We Use Your Information

We use your information to:

• Authenticate and create your account securely via Google or Facebook

• Provide and operate SenangReview services

• Manage customer reviews and feedback workflows

• Publish positive reviews to third-party platforms (e.g., Google) based on client settings

• Communicate updates, support, and service notifications

3. Disclosure of Information

We do not sell your personal data.

We may share your data with:

• Service providers (hosting, analytics, WhatsApp API providers)

• Third-party platforms upon user action

• Authorities if required by law

Data collected from Google or Facebook will never be shared with, transferred to, or sold to third parties for advertising, marketing, or tracking purposes.

4. Data Security & Retention

We implement reasonable technical safeguards to protect your data.

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

5. Your Rights & Data Deletion

You have the right to:

• Access your data

• Correct your data

• Request deletion of your personal data

If you logged in using Google or Facebook and wish to delete your account and associated data, please refer to our User Data Deletion Instructions page or contact us directly.

6. Cookies & Third-Party Links

We may use cookies to enhance user experience and analyze website traffic.

Our platform may link to third-party services; however, we are not responsible for their privacy practices.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

Erazem Sdn Bhd
Email: mail@senangreview.com
Phone: +6016-7092296